Doug consolidated their rent, cell phone payments and employment records into a suitable record for a credit history. I'm sure this was no easy task! My husband and I (their guarantors), were in Ontario so everything concerning us had to be done via fax, email, scans and long distance phone calls at strange hours due to the time difference. Doug responded quickly to all of our queries and kept us abreast of each development as the work progressed. He calmly informed us when there were problems and helped us find solutions in a timely manner. We ran into additional hurdles when we discovered the closing date for the property (a foreclosure) was in the middle of our out-of-town vacation. Doug stepped in and was able to arrange an extension with the Court and bank lawyers. He absolutely saved the day!
Words cannot express our gratitude to Doug throughout this very convoluted process. He made sure we understood what was going on and 'held our hands' as we got the work done. We want to make sure that Doug received the credit he is due!